Cancellation & Refund Policy

1. Refund Eligibility - Before Appointment Delivery

Refunds are ONLY processed if you request cancellation BEFORE receiving the appointment slip. Once delivered, no refunds are possible as our service is complete.

2. How to Cancel

To cancel your appointment:

1. Visit our website and click on "Cancel Appointment"
2. Fill in your details (Email, Passport Number, Phone)
3. Submit the cancellation request
4. You will receive a confirmation email within 24 hours
5. Alternatively, you can call us at +91 9922102690 or email gsupport@gamcaappointments.com

3. Refund Processing

Once your cancellation is approved:

• Refund will be initiated within 5-7 business days
• Refunds will be credited to the original payment method
• Bank processing may take an additional 5-10 business days
• You will receive an email notification once the refund is processed

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• After appointment slip has been delivered to you
• After you have attended the medical appointment
• No-show or failure to attend the appointment
• Cancellation after receiving the appointment slip
• Medical examination failure or rejection
• Changes in visa policies or government regulations
• Personal circumstances preventing attendance
• After our service is successfully completed (appointment slip delivered)

5. Medical Center Unavailability

If your preferred medical center is not available:

• You must choose an alternate available medical center in the same city
• We will assist you in selecting the best available option
• No refund will be provided due to medical center unavailability
• You must proceed with an available medical center to complete the booking
• If no medical centers are available in your city, we will work with you to find alternatives

6. Rescheduling

Rescheduling is only available BEFORE the appointment slip is delivered:

• One free rescheduling is allowed if requested before appointment delivery
• Rescheduling after appointment delivery may incur additional charges
• Contact us immediately at +91 9922102690 to reschedule
• Once you attend the appointment, no rescheduling or refund is possible

7. Medical Center Cancellations

If the medical center cancels your appointment due to their own reasons (before you attend), you will receive a full refund of the service fee or can reschedule at no additional cost. However, once the appointment slip is delivered and you have the confirmed date, our service obligation is complete.

8. Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, pandemics, government orders, etc.), we will work with you to reschedule your appointment. Refund eligibility will be assessed on a case-by-case basis.

9. Dispute Resolution

If you have any concerns regarding cancellations or refunds:

1. Contact our support team immediately
2. We will review your case within 3-5 business days
3. All decisions will be communicated via email
4. Final decisions rest with EZ Gulf Appointments management